Copyright2012- 2019 Toni's Collection LLC

Contact Us Today 248.633.8578

 

Terms & Conditions 

​At Toni’s Collection Company, we want you to experience the maximum enjoyment and pleasure from our candles. We take great pride in making them using only the finest quality ingredients and materials. However, it’s very important that you burn candles responsibly to ensure their safe use. Please follow these safety guidelines to keep Toni’s Collection candles burning brightly and safely for hours:

Our Philosophy

 

Toni's Collection uses the finest fragrance oils from Europe. Toni's Collection candles are hand poured with a luxurious, clean burning, proprietary coconut & soy wax blend. This proprietary blend was developed after 12 months of research by our CEO and chemists.

 

Coconut wax is made first by collecting coconuts and then cold pressing the oil out of the meat of the coconut. That coconut oil is then turned into coconut wax through the process of hydrogenation. We also use soy wax in our proprietary blend with is made 100% from soy beans and goes through the same hydrogenation process.  Our candles have a great scent throw whether cold or hot. 

Candle Care Instructions

 

  • Remove all packaging before lighting.

  • Place on a protected, heat-resistant, dry surface, away from anything that can catch fire, and out of reach of children and pets.

  • Use holders with at least a 1/4" rim and designed for the particular candle style.

  • Keep wick(s) trimmed to 1/4” at all times (excluding votives & tea lights)

  • If smoking occurs, blow candle out. Trim wick(s), remove trimmings, and relight.

  • Keep the wax pool free of wick trimmings, matches, or any combustible material. Keep the wick centered.

  • Avoid burning candles in drafts.

  • Never leave burning candles unattended. Keep them within sight at all times.

  • Keep all matches and lighters out of the reach of children.

  • Teach everyone in the family the rules of safe candle use.

How do I place an order with you?

 

You can place an order by phone or online. Please find our contact numbers on the contact information page. However, the most convenient way to order is online. Just click on order.

What are your shipping policies?

 

Toni’s Collection Company requires 24-72 hours to process your order depending on whether we have to make, wrap & label candles. There is a $8.99 Shipping Fee on all orders under $150 within the United States. Please allow longer time during peak candle season (September - December). If an item is not in stock, you will be notified via email and given an estimate as to when to expect shipment. Partial orders are not shipped until the entire order is available. You will be given the option to cancel in the email. Please check your spam/junk folders for our email or add our contact info to your address book. United Parcel Service (UPS) is our primary shipping service. UPS is guaranteed and insured. Weekends, major holidays (refer to UPS Holiday Schedule at www.UPS.com), and the day the package is picked up (our daily pickup is 3pm EST) do not count in the delivery calculations.

What are your return conditions?

If the merchandise was damaged during delivery, we will EXCHANGE

 

ONLY for the damaged goods NO REFUNDS. Please call or email us for instructions on damaged goods. 

 

​Delivery Area

 

Toni’s Collection Company requires 24-72 hours to process your order. Orders will be shipped and delivered in 2 to 7 business days of order being processed. Please allow longer time during peak candle season (September - December). If an item is not in stock, you will be notified via email and given an estimate as to when to expect shipment. Partial orders are not shipped until the entire order is available.

 

United Parcel Service (UPS) is our primary shipping service. UPS is guaranteed and insured. Weekends, major holidays (refer to UPS Holiday Schedule at www.UPS.com), and the day the package is picked up (our daily pickup is 3pm EST) do not count in the delivery calculations.



Note: Please note that, for safety reasons, our staff will only deliver our merchandise to a secure location. Please let us know of any delivery problems you are aware of at your facility in advance so that we can account for these conditions.

Shipping Information

Valid on orders shipping to the contiguous United States.Excludes Custom Candles Order.

 

Please Note: IMPORTANT INFO

 

Please ensure shipping address is correct before completing your order:Include full address (apt #, bldg #, co. name, etc.). A $10 fee imposed by USPS related to address corrections will be charged back to the customer if USPS cannot deliver due to incorrect address.